Shipping policy
Placing an Order
Select the product you wish to purchase and click the “Add to Cart” button to proceed to checkout.
Adding a product to your cart does not reserve the product.
The product will be reserved only after you click the “Place Order” button and your order has been confirmed.
Order Hours
Orders can be placed 24 hours a day.
Please note that orders may be temporarily unavailable due to website maintenance or other system-related reasons.
Payment Methods
Payment can be made by credit card or cash on delivery.
Credit Card
We accept VISA, Mastercard, JCB, and American Express.
The following payment options are available:
Single payment / Instalment payments (3, 5, 6, 10, 12, 15, 18, 20, or 24 instalments) / Revolving payments
Depending on your card issuer and the terms of your agreement with the card issuer, instalment payments or certain numbers of instalments may not be available. If your selected payment option is unavailable, an error message will appear during checkout.
Please confirm the payment options available under your card agreement and place your order again.
Shipping
Shipping Fees
Flat-rate shipping throughout Japan: JPY 660, including tax
Free shipping on orders of JPY 11,000 or more, including tax
Orders are delivered by Yamato Transport.
Estimated Delivery Time
If you do not specify a preferred delivery date and time when placing your order, the earliest delivery date will generally be two days after the order date.
Depending on the delivery address, shipping may take approximately two days.
Please note that delivery may be delayed due to traffic or weather conditions.
Delivery may be delayed depending on traffic or weather conditions, as well as the destination, including remote areas and islands.
We will contact you separately regarding the expected delivery date for products requiring additional preparation time, pre-order products, and other products subject to delayed shipment.
We deliver within Japan only.
Checking Your Delivery Status
To check the delivery status after your order has been shipped, please find the tracking number in your shipping confirmation email and use the service below.
Yamato Transport Co., Ltd. Parcel Tracking Service
If You Are Unable to Receive Your Order Due to an Extended Absence
If you are not available when delivery is attempted, the delivery company will leave an attempted delivery notice in your mailbox.
Please contact the number shown on the notice to arrange another delivery date and time.
Yamato Transport will hold your parcel for one week from the shipping date.
If you do not collect or receive the parcel within this period, it will automatically be returned to us.
Combining Multiple Orders
We cannot combine additional or separate orders after an order has been completed. Please confirm the products and quantities shown on the order confirmation screen before completing your order.
Receipts
A purchase statement that also serves as a receipt will be included with your order.
If you have any special requests regarding the receipt, such as the recipient’s name or description, please contact us and include your order number.
Alterations and Repairs
We do not provide alteration or repair services through our online store. Please consult your nearest directly operated store.
If your product is defective, please review the information provided here and contact us within seven days of receiving the product.
Cancellations, Returns, and Exchanges
Order Cancellations and Changes
We cannot accept changes to an order after it has been placed, including changes to the product, colour, or size.
Orders may be cancelled only while the order status is displayed as “Processing.”
Please check your order details carefully before completing your order.
Even after an order confirmation email has been sent, we may ask you to change your payment method or cancel your order if extended absences or refusals to accept delivery occur repeatedly, or if otherwise deemed necessary by the Company.
Returns and Exchanges
Depending on the product, you may return an item if the size is unsuitable, the product differs from your expectations, or you ordered the wrong item.
We cannot accept exchanges for a different size, colour, or product.
If a product is defective or you receive a product different from the one ordered, we will accept a return or exchange. Please contact us through the enquiry form.
Requests must be made within seven days of receiving the product. Please inspect your order and contact us as soon as possible.
As a general rule, exchanges will be made for the same product as originally ordered.
If a replacement product is unavailable, we will arrange a return instead.
We cannot accept returns or exchanges in any of the following circumstances:
- 1. Eight or more days have passed since delivery.
- 2. The product has been worn beyond what is reasonably necessary for trying it on, or has been washed.
- 3. The product has been damaged, stained, or exposed to odours while in the customer’s possession.
- 4. The product is a hygiene-related item, such as underwear or earrings, a lucky bag, or another item designated by the Company as non-returnable.
- 5. Tags, labels, or other accessories have been lost or damaged.
- 6. The product is a sale item or pre-order item.
Cooling-Off Period
The cooling-off system primarily applies to transactions such as door-to-door sales. Online and mail-order sales are not legally required to provide a cooling-off period.
As this online store provides products through online sales initiated by customers themselves, the cooling-off system does not apply.
Additional Information
We make every effort to photograph and display products in colours that are as close as possible to their actual appearance.
Products with the same colour name may vary in appearance. Please check the product images carefully before placing your order.
Please also note that the actual colour of a product may differ slightly from its appearance on your screen due to your monitor or browser settings.