Legal notice

Orders may be cancelled before the products have been processed for shipment. Returns may be requested within seven days of receiving the products.
Cancelled or returned products cannot be changed or exchanged for other products, including exchanges for a different size. Please carefully confirm the size, colour, price, and quantity before completing your order.

※ We may be unable to accept a cancellation or return depending on the order details or condition of the product.
※ Defective products may be exchanged only for the same product, subject to availability.

Please click here for further details.

If you wish to return a product, please contact us through the “Contact Us” page in advance.
We cannot accept returns made using any method other than the one specified by us.

※ If a product is defective, we will exchange it for the same product, subject to availability.
If a replacement is unavailable, we will issue a refund.

Customers are responsible for return shipping costs unless the delivered product is defective or differs from the product ordered.

※ Products purchased from the Domingo ONLINE STORE cannot be exchanged or returned at our physical stores. Thank you for your understanding.

• ・Consumption tax: 10% of the product price
• ・Shipping: JPY 660 nationwide, including tax. Free shipping on orders of JPY 10,000 or more, including tax.
  

• ・Cash on delivery
• ・Credit card
  (Visa, Mastercard, JCB, and American Express)

• ・Cash on delivery: Payment is due upon receipt of the products.
• ・Credit card: The payment date depends on your credit card provider’s billing cycle and terms.
  Please contact your credit card provider for details.

• TEL: 0120-740-033 (Business hours: 9:00 a.m.–5:00 p.m. on weekdays, weekends, and public holidays)
• EMAIL: For enquiries by email, please contact us here.