Refund policy

Cancellations, Returns, and Exchanges
For Japan Domestic Delivery

Order Cancellations and Changes

Once an order has been confirmed, we cannot accept changes to the product, colour, size, quantity, or other order details. Please check your order carefully before confirming it.

If you wish to cancel your order, please contact us through the Contact Us page before the shipping process begins. Depending on the status of the shipment preparation, we may be unable to accommodate your request.

If extended absences or refusals to accept delivery occur repeatedly, or if otherwise deemed necessary by our store, we may ask you to change your payment method or cancel your order.

Returns for Customer Convenience

If the size is unsuitable, the product differs from your expectations, or you ordered the wrong item, we will accept a return only if the product meets our return conditions. Please contact us in advance within seven days of receiving the product.

We do not accept exchanges for a different colour, size, or product. Please place a new order for the product you would like.

※ Customers are responsible for return shipping costs and any fees associated with the refund.

Defective or Incorrect Products

If a product is defective or you receive a product different from the one ordered, we will arrange a return or exchange. Please contact us through the Contact Us page within seven days of receiving the product.

As a general rule, exchanges will be made for the same product. If the replacement product is unavailable, we will arrange a return and refund.

Products Ineligible for Return or Exchange

1. Products for which eight or more days have passed since delivery
2. Products that have been used beyond what is reasonably necessary for trying them on, or products that have been washed or dry-cleaned
3. Products that have been damaged, stained, or exposed to odours while in the customer’s possession
4. Hygiene-related products such as underwear and earrings, lucky bags, and other products marked as non-returnable
5. Products with missing or damaged tags, labels, boxes, or other accessories
6. Sale items and pre-order items

Cooling-Off Period

The cooling-off system primarily applies to transactions such as door-to-door sales. Online and mail-order sales are not legally required to provide a cooling-off period.

As this online store provides products through online sales initiated by customers themselves, the cooling-off system does not apply. Thank you for your understanding.

Additional Information

We make every effort to display product images as accurately as possible. However, products and materials with the same colour name may vary in appearance. Please check the images on each product page carefully before placing your order.

The actual colour of a product may differ from its appearance on your screen due to the display settings of your monitor, device, or browser.