International Shipping, Cancellation and Return Policy
Shipping Fees
The following flat-rate shipping fees apply to international orders:
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Asia: JPY 5,500 per order
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All other regions: JPY 8,000 per order
Shipping fees are charged at checkout.
Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country or region.
These charges are not included in the product price or shipping fee and must be paid by the customer. SPELLBOUND has no control over these charges and cannot estimate the amount in advance.
If a shipment is refused or returned because customs duties or import taxes have not been paid, any costs incurred may be deducted from the refund amount, where a refund is applicable.
Order Cancellations
All orders are final once they have been confirmed.
We do not accept order cancellations or changes after an order has been placed. Please carefully check the products, colours, sizes, quantities, shipping address, and other order details before completing your purchase.
Returns and Exchanges
We do not accept returns or exchanges due to customer preference, including:
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Incorrect size selection
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Differences in colour or appearance
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A change of mind
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Incorrectly ordered products
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Customs duties or import taxes
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Delays caused by customs clearance or the shipping carrier
Please review all product information and size measurements carefully before placing your order.
Damaged or Incorrect Products
If your order arrives damaged, defective, or different from what you ordered, please contact us within seven days of delivery.
Please include the following information in your email:
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Your order number
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A description of the issue
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Clear photographs of the product
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Photographs of the shipping box and packaging
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A photograph of the shipping label
Please retain the product and all original packaging until we have reviewed your request. Do not return the product without contacting us first. Returns sent without prior approval may not be accepted.
After reviewing the information provided, we will determine the appropriate resolution, which may include a replacement or refund. If an approved replacement is unavailable, a refund may be issued.
Claims submitted more than seven days after delivery or without sufficient photographic evidence may not be accepted.
Contact
For enquiries regarding damaged, defective, or incorrect products, please contact:
global@domingo.co.jp
Nothing in this policy limits any rights that cannot be excluded under applicable consumer protection laws.